Shipping Policy

1. Order Processing

Orders are processed within 1-2 business days, excluding weekends and public holidays.

2. Shipping Methods and Delivery Times

We offer standard and express shipping across India. Delivery times range from 3-7 business days, depending on the location.

3. Shipping Charges

Shipping charges are calculated at checkout based on order value and destination.

4. Order Tracking

Once shipped, a tracking number will be emailed to you for real-time updates.

5. International Shipping

Currently, we do not offer international shipping.

Return & Refund Policy

1. Eligibility for Returns

Products can be returned within 15 days of delivery if they are unused, in original packaging, and accompanied by proof of purchase.

2. Non-Returnable Items

Certain items like personal care products, gift cards, and sale items are non-returnable.

3. Return Process

  • Contact our customer service at support@barclayitaly.com to initiate a return.
  • Ship the product to the address provided by our team.
  • Upon receipt and inspection, a refund or exchange will be processed within 7-10 business days.

4. Refunds

Refunds are issued to the original payment method. Shipping charges are non-refundable.

5. Damaged or Defective Products

If you receive a damaged or defective product, contact us within 48 hours of delivery for a replacement or full refund.